Shipping policy

Thank you for shopping at Yuum Haax®. This policy explains how we ship your order, how much it costs, and what you can expect after your purchase. We ensure that your artisan pieces arrive safely right to your doorstep.

1. Order Processing

Unless otherwise stated on our website, orders are processed within 1 to 3 business days (except holidays). Orders placed after noon, on weekends, or on holidays may begin processing the next business day. You will receive a confirmation email with tracking information as soon as your order is shipped.

2. Options, Shipping Methods, and Delivery Times

Available shipping methods and estimated delivery times are shown at checkout:

  • Domestic Shipping (Mexico): We work in partnership with FedEx, DHL, and Estafeta.
  1. Standard: Estimated delivery time is 3 to 9 business days.
  2. Express: Delivery time is 1 to 2 business days (available exclusively for major cities).
  • International Shipping: We ship via MexPost. International orders may be subject to customs duties, import taxes, other charges, and potential customs delays beyond our control.
  • You can check estimated shipping costs directly during the checkout process on our online store.

3. Shipping Costs

Shipping charges are calculated at checkout based on the destination, order weight, and selected shipping method. Standard shipping options or active promotions may apply as shown at final checkout.

4. Delivery Attempts and Returned Packages

  • Courier companies will make up to 3 delivery attempts at different times. We recommend keeping an eye on the tracking number we provide.
  • If a package cannot be delivered due to reasons not attributable to Yuum Haax and is returned to our workshop:
  1. You will not be charged for the return shipping cost.
  2. An additional charge will apply for each new shipment made after the first one.
  • Home delivery charges cover only one delivery attempt at a time. If a delivery setback occurs that is not the responsibility of our workshop, the cost of a new shipment will be the customer's responsibility.
  • Note on Delays: Yuum Haax does not issue refunds for delivery delays directly attributable to third-party courier services or due to weather conditions and events beyond our control.

5. Using Customer-Provided Shipping Labels

If you choose to provide your own shipping labels for your order, Yuum Haax is not responsible for tracking or monitoring the package, as route details often require direct access to the account owners' portals.

6. Cancellations and Changes to New Orders

Need to modify or cancel your order? Contact us as soon as possible. We may be able to implement changes before dispatching the order. However, once payment has been confirmed and the tracking number has been sent to the customer for new orders, orders cannot be canceled or modified, as the dispatch and shipping process will have been completed.

7. Address Accuracy and Lost or Damaged Packages

  • Accuracy: Carefully verify your shipping address at checkout. Contact us as soon as possible if you need to correct it.
  • Incidents: If an order is lost, damaged, or critically delayed, contact us and we will help you manage it with the shipping company.

8. Contact

Do you have a specific question about your shipment or need assistance with your package? Remember that we are always ready to support you through our official channels:

  • Email: info@yuumhaax.mx
  • WhatsApp / Phone: +52 999 111 9016

Sincerely,

The Yuum Haax Team

Mérida, Yucatán, Mexico.