Us

Where they are located?
We are located in Merida, Yucatan, Mexico.

Our products

Are they new products?
Of course! All our products are new.

Do they have a guarantee?
Yes, they have a 30 day guarantee in case it arrives with a defect. This time is taken into account from the day of delivery or receipt of the order.

Are they Mexican products?
Of course, 85% of our products are made in Yucatan and the rest are the looms, which we bring from Oaxaca and work to turn them into hammocks. 100% Mexican products!

How often do you restock product?
Every week. Being handmade products, we try to have them all in stock, mostly cotton in natural color and nylon in colors. If you want a specific color or colors or a personalized hammock, it will be processed once you complete your order.

Payment methods

How can I pay for my order?
We accept several forms of payment, you can find them all by clicking HERE

Can I make the payment with more than one card?
Of course, we can send more than one payment request, so you can choose which card(s) to make your purchase.

Security and Privacy

Is it safe to buy on yuumhaax.com?
Yes, at Yuum Haax we 100% respect your right to data protection, for this reason, we use the highest levels of security to protect both your personal and payment data.

Is it safe to pay online with my Credit or Debit card?
Of course, at Yuum Haax we guarantee 100% the security of your payments. When paying with your credit or debit card, all your information is encrypted.
So you can be calm, we do not save any data of your card.

Please, do not share your username or password that identifies you on our website, as they are access to your account and all your personal information.

For more information see our Terms of Use and Privacy Notice .

Shipping and Delivery

Where do you ship to?
We ship to all of Mexico.
We hope to be able to offer international shipping very soon!

What is the shipping cost?
You can see all our shipping costs HERE
Do not forget to ask if there is any promotion on shipping.

How soon will I receive my order?
We work with FedEx. Quoted shipments are to main cities, in standard mode. It takes 3-5 business days to arrive. If you are in a distant or extended area, the estimated arrival time is 5 to 9 business days.

What is the process my order will go through until I receive it?

1. Contact:
   The first step is to send you a message (which is why we require a phone number when placing an order), to provide you with your order number.
2. Payment or payment confirmation:
   In case of having paid with PayPal express, only the day on which the shipment will be made is reported.
   If you chose a payment method other than PayPal, we will provide you with all of our payment methods in an image format.
   If you chose Remote Payment as payment method, we provide you with the link where you can make your payment.
3. Elaboration of your product:
   This is in case you have requested a product of a different color(s) or material than those in stock for immediate shipment. This step only applies when it is required to make the product once the order has been placed.
4. Preparation of your package:
   Once we have all your order with us, we will proceed to packing. Depending on the volume of your package, it will be the type of packaging that we use. This ranges from shipping bags to custom cardboard boxes.
5. Package Shipping:
   We will always try to send your package the same day of your purchase, this is so that it arrives as soon as possible. But this factor depends a lot on the time of your purchase, if we already ship on the same day (this is in the afternoon), your package will be shipped within the next 24 business hours.
   Once we leave your package at FedEx, we will provide you with your tracking number so you can track it from your PC, tablet, or cell phone.
6. The most awaited wait:
   All that remains is to be patient and wait for your package to arrive.

Can I choose a time for the delivery of my product?
No, unfortunately the shipping agencies handle it as open hours (from 9am to 6pm) and do not allow you to schedule any date or time to deliver your orders, since it has specific routes to follow according to the geographical area.

Do I have to be at home when I receive the package?
No, anyone over 18 years of age who has identification and is at the address can receive the package and sign for receipt.

What happens if there is no one at the address when FedEx, DHL or Estafeta comes to deliver my order?
This aspect depends on several security factors. The Agency could leave the package in the guardhouse or with a neighbor.
If you cannot find someone to leave the package with, the Agency will visit your address the next business day, a total of 3 delivery attempts are made. In the event that The Agency is unable to deliver the package, it will be left at the Agency branch closest to your address, where it will be available for pick-up for another 3 business days. And in this case you must bring your official identification to be delivered.

What happens if my order is lost or stolen during shipping?
All our shipments have insurance against theft or loss, therefore, in the event that the Agency confirms the theft or loss of your order, we will proceed to refund the total amount you paid or we will send a replacement at no cost to you.

Billing

How do I request the invoice for my order?
To request your invoice, you need to send us your order number , as well as your fiscal information, use of the invoice, and email address where you want us to send your files to our email address invoice@yuumhaax.mx .

Returns and Refunds

Can I return my product and receive a refund?
In case of receiving a product with a factory defect, the customer will receive a replacement for the same model at no additional cost. In case of requesting a change of color, material or model, the shipping cost of the model to return to our offices is borne by the client, while the shipping cost of the new model is borne by Yuum Haax with standard modality. We only offer exchanges or store credit, not refunds to the original form of payment; store credit never expires, and you can apply it toward your next purchase.

Guarantee

Do the products have any guarantee?
Of course, if your product arrives with a manufacturing defect, we will gladly exchange your purchase, we only require that you send us the product in order to send you a replacement.

Any questions or comments can contact us at our email info@yuumhaax.mx, by call or whatsapp at +52 9991-119-016, or in our section of Contact.
It will be a pleasure to help you!