Privacy policy

At Yuum Haax®, we deeply value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy is part of our Terms of Use and governs all interactions on our website.

1. Age Requirements

You must be at least 18 years old to make purchases and use the services on our website.

2. Purpose and Business Model

At Yuum Haax, we handcraft authentic Yucatecan hammocks and lifestyle accessories made to order. We collect strictly necessary information to process your orders, coordinate deliveries, or manage visits to our Mérida showroom/service center (which operates exclusively by prior appointment).

3. Information We Collect

When you place an order or contact us, we may request:

  • Contact Details: First name, last name, phone number, and email address.

  • Shipping Address: Street, number, neighborhood/municipality, city, state, and postal code.

  • Order Details & Notes: Selected products, special instructions, promo codes, or recipient information.

  • Payment Information: Online payments are securely processed and encrypted through our authorized payment gateways (Shopify Payments / credit cards / bank transfers). For your security, Yuum Haax never stores or requests sensitive credit or debit card details via email or messaging.

4. Use and Storage of Data

Your information is used exclusively to:

  • Handcraft, process, and ship your orders across Mexico and worldwide.

  • Coordinate the drop-off and pickup of items for specialized repair or maintenance services (subject to prior quote and authorization).

  • Send you status updates regarding your purchases.

In the event of a merger, sale, or transfer of Yuum Haax assets, customer information may be transferred, ensuring that the new owner complies with the standards of this Privacy Policy.

5. Disclosure of Information

We do not sell or share your personal information with third parties, except in the following cases:

  • When required by law, regulation, or legal process.

  • To protect the rights, property, or safety of Yuum Haax, its customers, and suppliers.

6. Links to Third-Party Sites

Our website may include links to social media platforms or external sites. We suggest reading the privacy policies of each site before sharing your personal data with them.

7. Consent and Modifications

By using our website and placing a made-to-order purchase, you accept the terms of this Privacy Policy. Any updates will be published directly on this page.

Sincerely,

The Yuum Haax Team

Mérida, Yucatán, Mexico.